It’s a new year—and with it comes new challenges, new obstacles, and new problems to solve. But a new year also gives us a moment to pause, to reflect on where we are today, and how we got here. Municipalities are complex, multi-pronged organizations. From cleaning the streets, to keeping the water running when you turn on the shower, municipalities are truly the front lines of government services. They’re the level of government people interact with every single day—often wi